Privacy Policy

This policy describes how Verata Group, LLC (“Verata,” “we,” “us”) collects and uses information through our website (veratagroup.com) and our AI receptionist service.

Information we collect

• Website leads. When you submit our demo or contact form, we collect the details you provide: name, company, email, phone number, trade, and your message.
• Calls and chats handled by the Service. When our AI receptionist answers on behalf of a client business, it may collect the caller's name, contact details, service address, a description of the requested work, and recordings/transcripts of the conversation. This information is collected for, and shared with, the business the caller contacted.
• Website usage. Basic analytics (pages visited, device type, approximate location) collected via cookies or similar technologies when analytics are enabled.

How we use it

• To respond to demo requests and operate the sales process you initiated.
• To provide the receptionist service: answering, booking appointments, taking messages, and delivering leads to the client business.
• To improve service quality, including reviewing recordings and transcripts for accuracy.
• To meet legal obligations.

We do not sell personal information.

AI interactions

Conversations with our receptionists are processed by artificial intelligence. Receptionists identify themselves as automated. See our AI & Call Recording Disclosure for how recording notice and consent are handled.

Sharing

Caller information collected by a receptionist is shared with the client business it serves — that's the product. We also use service providers (hosting, telephony, scheduling, CRM) that process data on our behalf under contractual confidentiality obligations. We may disclose information if required by law.

Retention

Website lead information is kept for as long as needed to manage the relationship. Call recordings and transcripts are retained according to each client's configuration and applicable law, and are deleted or returned when a client relationship ends. Client businesses own their data.

Your choices and rights

You may request access to, correction of, or deletion of your personal information by emailing support@veratagroup.com. If you are a caller whose conversation was handled by our receptionist on behalf of a business, we may direct your request to that business, which controls the data. Depending on your state, you may have additional rights under state privacy law.

Contact

Verata Group, LLC · support@veratagroup.com · 212 N 2nd Street, STE 100, Richmond, KY 40475