How it works
From ring to booked job — without you touching the phone
No new hardware, no new phone number, no training your crew on software. We build your receptionist around how your shop already works — here's what a call looks like once it's live.
- 1
A customer calls or messages
2 AM burst pipe or 2 PM estimate request — the receptionist picks up in seconds, every time. No hold music, no voicemail.
- 2
It answers like your best front-desk hire
It knows your services, your service area, and your hours. It asks the questions you'd ask: What's going on? Where are you? How soon do you need someone?
- 3
The job goes on your calendar
Qualified jobs get booked directly into Jobber, Housecall Pro, ServiceTitan, or your calendar. The customer gets a confirmation text on the spot.
- 4
Warm leads reach a human
Big estimate? Unusual request? Caller wants a person? The receptionist hands off to you or your office with the whole conversation summarized — you pick up already knowing the situation.
Two ways in, one receptionist
Voice and chat, built on the same knowledge of your shop
Voice: your phone line, answered 24/7
- Answers your existing business number — nothing changes for your customers
- Qualifies the caller: job type, location, urgency, preferred time
- Books the appointment and sends the customer a text confirmation
- Texts or calls you instantly for emergencies and hot leads
- Every call logged with a summary you can skim in 10 seconds
Appointments land in the tools you already use: Jobber · Housecall Pro · ServiceTitan · Google Calendar
Trust point
What about real emergencies?
The receptionist is trained to spot emergencies — gas smell, burst pipe, sparking panel, no heat in winter. It doesn't book those for Tuesday. It alerts your on-call person immediately and, when life or property is at risk, tells the caller to hang up and dial 911 or their utility's emergency line. It's a receptionist, not an emergency service — and it knows the difference.
Verata AI is not an emergency service. For life-threatening situations, callers are always directed to 911 or the appropriate utility emergency line first.
Common questions from shop owners
Easier to hear it than read about it.
Call the live demo line and talk to the receptionist yourself — or book a demo and we'll walk you through a setup built for your trade.