Verata AI for HVAC
The AI receptionist for HVAC companies
Heat waves and cold snaps don't wait for business hours. When every AC in town quits on the same afternoon, the shop that answers first books the job — and your techs are all in attics.
The problem
Sound familiar?
- Peak-season call surges bury your office while techs are on rooftops and in crawl spaces
- After-hours no-heat and no-AC calls go to voicemail — and then to your competitor
- Maintenance-plan customers can't get through to schedule, so tune-up revenue slips
- You're quoting big replacement jobs by day and losing service calls by night
Across the trades, 27–62% of calls go unanswered and 78% of those callers simply dial the next company. Every one of those is a job you never got to quote.
Hear the difference
A real call, handled the way you'd handle it
Incoming call — after hours
- Caller
- Hi — our AC stopped blowing cold and it's supposed to hit 97 tomorrow.
- Verata AI
- I can help with that. Can I get your address so I can check that you're in our service area?
- Caller
- 4128 Maple, in Riverside.
- Verata AI
- You're covered. Is anyone in the home especially sensitive to the heat — young kids, older family members?
- Caller
- My mother-in-law lives with us, she's 82.
- Verata AI
- Then let's get you the first slot: a technician can be there tomorrow between 8 and 10 AM. I'm also flagging this for the team in case tonight's on-call tech frees up. You'll get a text confirmation in a minute.
Illustrative conversation — call the live demo line and have one of your own.
Emergencies
When it's not a booking, it's an escalation
No heat in freezing weather, no AC during a heat wave with an elderly resident, or a suspected gas or carbon monoxide issue — your receptionist flags it, alerts your on-call tech immediately, and tells callers to dial 911 or the gas company when safety demands it.
Ready to stop losing HVAC calls?
Book a 15-minute demo and hear a receptionist built for your trade answer a live call.